Tom Clifford-Jones – Leakage Inspector

What role do you hold and how long have you been undertaking that post?

I am a leakage inspector and have been working at Bristol Water for four and half years.

What does a typical day look like? What does your current role involve?

My day is completely varied and can changes really quickly. Normally in the morning I would be assigned jobs for the day, based on priority and location. During the shift we need to be able to react to changes in the service. From the tracking, logging and sounding information gathered we are able to understand that there could be a leak, and roughly where this might be. We would then get called in to pin point the leak and understand more information about potential impacts this could have on our customer group.  We do a lot of work at night, as this is the easiest time to see irregularities in usage, you might have seen us listening for leaks.

What attributes does someone need to have in order to be really successful in this position?
I would say that as some of the work requires you to work alone, being self-motivated is a great skill to have. Arriving at a location and looking to logically work through scenarios to understand the problem is also key to enjoying the role – you need to be a problem solver.

What are the biggest challenges that someone in this position would face?

As part of the initial team called when a leak or burst main is suspected we often work to tight timescales. Without sufficient information from site it is impossible for managers to understand the complexity of a burst or leak, we fill in the gaps between the information on digital systems and what we can see on the ground.

What’s different about working here than anywhere else you’ve worked?

There is a real sense of working as part of a larger team, as we work alone or in pairs in is great to feel part of the wider organisation.

What was your biggest surprise about working for Bristol Water?

When I started working for Bristol Water I was amazed by the process water goes through arriving at your tap. Some people seem to think that the water just falls out of the sky but I have found this is definitely not the case.

Why did you choose to work for Bristol Water?

I was aware of the work Bristol Water did as I knew some current members of staff, when the position became available they encouraged me to apply. I knew that the organisation supported personal development and the position sounded diverse and interesting.

What keeps you motivated within your position?

Being able to understand the wastage of water really brings home how important it is for us to quickly detect leaks. Ensuring customers remain with water and providing information to them to understand what is happening if they are experiencing a leak.

What training programs are available to you?

Since joining I have completed many training programmes to ensure I am able to complete tasks safely. Gaining qualifications in valve operation, water hygiene and first aid at work all mean I am better able to complete day to day tasks and react when unforeseen situations arise.

Twitter: BristolWater

View all tweets >