Powered by Water, Driven by Purpose

At Bristol Water, we’ve been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

Looking for a role where you can make a real difference to essential services in your community?

At Bristol Water, we’re responsible for delivering clean, reliable drinking water to over a million customers. As a Network Services Technical Assistant, you’ll play an important role in supporting the operational teams that keep our water network running smoothly.

Working across programmes such as Smart Metering, Meter Options and the Lead-Free Bristol programme, you’ll help manage customer enquiries, maintain accurate operational data and support the coordination of field teams delivering work across the network.

What you’ll be doing

• Responding to customer enquiries via phone and email and supporting first-stage complaint resolution.

• Managing shared inboxes and work queues to meet response times and service targets.

• Triaging customer applications and raising work orders within company systems.

• Coordinating appointments and supporting scheduling of operational field teams.

• Maintaining accurate data in systems such as SAP and FFA to support operational reporting.

• Liaising with planners, customer service teams and contractors to resolve routine issues.

• Supporting onboarding of new team members and providing guidance on systems and processes.

• Identifying small process improvements to help the team work more efficiently.

What we’re looking for

• Experience in a customer service or administrative role within a busy environment.

• Strong organisational skills and attention to detail.

• Confident communicator able to deal with customers and colleagues professionally.

• Good IT skills and experience using business systems (SAP or similar desirable).

• Ability to manage multiple tasks and meet deadlines.

• A proactive, team-focused approach with a commitment to delivering excellent customer service.

What's in it for you

As well as a friendly, supportive working environment and opportunities for development, the role also offers:

• A competitive salary of £26,000-£30,000 dependent upon experiecne

• Up to 5% bonus

• Weekly on call rota (working one week in seven) with £148 standby payment (increasing to £176 for weeks with one bank holiday or £213 for weeks with two bank holidays) plus overtime for any call outs.

• Opportunity to increase your earnings through overtime and the picking up of additional standby weeks

• 31 days holiday including bank holidays

• Opportunity to buy or sell annual leave to offer you extra flexibility

• Free car parking for when you’re in the office

• Invest in Pennon Group plc through our employee share schemes

• Support with your wellbeing, and a free, confidential Employee Assistance Programme

• Flexible benefits scheme

• Enjoy access to thousands of deals and discounts on supermarkets, high street shops, online retailers, travel, eating out, cinemas, gyms and much more though Perkbox

• Competitive Contributory Pension scheme

• And plenty more

Closing Date: 30th March 2026

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values which are essential to our success are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.