Powered by Water, Driven by Purpose

At Bristol Water, we’ve been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

We’re looking for a Network Quality Assurance Technician (NQAT) to be the eyes and ears on the ground — ensuring our delivery partners meet the standards we expect, every time. If you know water networks, care about doing things properly, and aren’t afraid to challenge poor workmanship, this is where you step up. Please note this is a field-based 24/7 operational role.

What you’ll be doing:

• Inspecting and assuring work across repair & maintenance, new mains, services, metering and reinstatement

• Holding delivery partners to account on quality, safety, compliance and workmanship

• Monitoring day-to-day SHEQ performance, escalating risks and ensuring standards are met

• Ensuring full compliance with NRSWA, permits, traffic management and safe systems of work

• Supporting planned and reactive operations, including mains isolations and supply interruptions

• Investigating issues, resolving defects and driving improvements on site

• Handling customer and stakeholder queries professionally, including complaints resolution

• Building strong working relationships with local authorities, contractors and internal teams

• Contributing to performance tracking across cost, productivity and service levels

• Participating in a 24/7 standby rota as part of a multi-skilled operational team

What we’re looking for:

• Solid experience working on water network operations or contracts

• Strong knowledge of street works, traffic management and compliance requirements

• Confident working in the field. Able to challenge, influence and hold others to account

• A calm, practical approach with the ability to make decisions under pressure

• Highly organised, with strong attention to detail and reporting accuracy

• Comfortable using mobile tech and systems in a field-based environment

• A customer-first mindset, professional, responsive and solutions-focused

Essential qualifications:

• NRSWA Supervisor

• EUSR Water Hygiene

• Utility SHEA

Desirable:

• SSSTS, temporary works or deep excavation training

• Experience coaching or supporting others

This role offers the chance to make a real operational impact by protecting service, safety and reputation, while enjoying varied, hands‑on work across the Bristol Water network where no two days are the same. You’ll play a key part in shaping standards and driving on-the-ground improvements, supported by a strong team of experienced network professionals. With opportunities to grow your technical expertise and develop your career in water operations, plus a standby allowance and a comprehensive benefits package, it’s a role where you can truly make a difference.

Closing Date: 21st April 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.