Powered by Water, Driven by Purpose

At Bristol Water, we’ve been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

About the Role

As a New Supplies Technical Advisor, you'll play a key role in helping customers connect new properties to the water network. Working within our Customer Hub, you'll manage applications from enquiry through to completion, ensuring customers receive an efficient service and accurate information throughout the process.

What You'll Be Doing

• Processing new connection applications and quotations.

• Raising invoices and processing payments.

• Scheduling appointments and work activities.

• Supporting customers via phone and email.

• Maintaining customer and property records.

• Working closely with developers, contractors, and internal teams to ensure connections are completed successfully.

• Ensuring accurate information is provided to billing partners within agreed timescales.

• We also operate a standby rota and this is scheduled for 2 weeks out of every 7.

What We're Looking For

Essential

• Experience in a busy office or customer service environment.

• Strong organisational skills and attention to detail.

• Excellent written and verbal communication skills.

• Ability to build positive relationships with customers and stakeholders.

• Good Microsoft Office skills, including Excel, Word and Outlook.

• Ability to work under pressure and manage deadlines.

• GCSEs (or equivalent) including a good standard of general education.

Benefits

• 23+ Days Holiday – More time to relax and recharge.

• Buy & Sell Holiday – Flex your leave to suit your lifestyle.

• Competitive Pension – Helping you plan for the future.

• Life Assurance – Financial protection for your loved ones.

• Income Protection – Financial support if you're unable to work.

• Enhanced Family Leave – Support when family matters most.

• Share Schemes – Share in the company's success.

• Employee Assistance Programme – 24/7 wellbeing support.

• Free Flu Vaccination – Helping you stay healthy.

• Free On-site Parking – Easier commuting.

• Cycle to Work Scheme – Save money and stay active.

• Car Share Scheme – Reduce travel costs and emissions.

• On-site Canteen – Convenient food and refreshments.

• Volunteering Day – Time to support your community.

• Give As You Earn – Easy, tax-efficient charitable giving.

• Retail Discounts – Savings on everyday spending.

Closing Date: 29th Sept 2026

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.