Powered by Water, Driven by Purpose

At Bristol Water, we’ve been serving generations of families since 1846. Ensuring people in our communities have access to healthy water is paramount, which is why we work around the clock testing our water hundreds of times a day.

We’re proud to be part of Pennon Group, a leader in the UK water sector, working towards a greener future. Our goals? As well as lowering our carbon footprint, we’re working with partners to plant 300,000 trees, restore peatlands and supporting farmers and landowners to improve water quality and wildlife.

Whether you’re starting out or seeking a new challenge, our scale and ambition create opportunities for you to shape your own career.

Ready to make a splash? Join our team today.

About the role

We’re looking for a Network Quality Assurance Technician to help ensure work carried out across Bristol Water’s network meets the high standards expected by our customers, communities and stakeholders.

You’ll work closely with our delivery partners, inspecting and monitoring activity across repair and maintenance, new mains and services, renovations, metering and reinstatement. You’ll play an important role in maintaining safety, quality and compliance, while helping protect the integrity of our water network.

What you’ll be doing

• Inspecting, monitoring and reporting on work completed by our delivery partners.

• Ensuring work meets required quality, health and safety, environmental, street works and traffic management standards.

• Identifying workmanship or compliance issues and supporting their resolution.

• Ensuring works comply with NRSWA requirements and permitting requirements.

• Supporting the reporting of SHEQ incidents, accidents, near misses and service strikes.

• Carrying out risk assessments and ensuring appropriate control measures are in place.

• Supporting customer enquiries and complaints to achieve prompt and satisfactory resolutions.

• Undertaking mains isolations for planned programmes and unplanned events.

• Working with local authorities and other stakeholders to build effective relationships.

• Supporting the assessment of delivery partner costs, service levels and quality.

• Participating in the 24/7 operational standby rota as part of a multi-skilled team.

What we’re looking for

You’ll be organised, practical and comfortable working independently, with experience of working on water network contracts and a strong understanding of safe working practices.

You’ll also bring:

• Strong written and verbal communication skills.

• A customer-focused approach.

• Good IT skills and experience using mobile working technology.

• Commercial awareness.

• Experience working with external contacts and third parties.

• An understanding of planning activities and traffic management.

• The ability to analyse information and carry out risk assessments.

• NRSWA Supervisor, EUSR Water Hygiene and Utility SHEA qualifications.

Experience or qualifications in SSSTS, temporary works or deep excavations would be advantageous.

What we offer

At Bristol Water, our people are at the heart of everything we do. We want everyone to have the support, flexibility and benefits they need to thrive at work and beyond.

Our benefits include:

• From 23 days’ annual leave, excluding bank holidays, rising with length of service

• Holiday buy & sell scheme

• Competitive pension scheme, including company contribution matching and flexible contribution options

• Life assurance

• Group income protection

• Competitive family leave, including maternity, paternity, adoption and shared parental leave

• Free flu vaccination

• Employee Assistance Programme, providing 24/7 support for mental health, financial wellbeing and more

• Free on-site parking at our Bristol headquarters

• Cycle to work scheme

• Car share scheme

• Give as You Earn scheme

• Volunteering day

• Retail discounts

Closing Date:

We may close this vacancy early if we receive a high volume of applications. We encourage you to apply as soon as possible.

Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.

Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness.

Our core values, which are essential to our success, are:

Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.

Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.

Be the Future - Embrace change. Drive Progress. Own the challenge.